Quote
“Client -orientation should be the main strategic goal of the business, along with the financial indicators of the company and the optimization of expenses.”
Ivan Khromenkov
What is the book about
About how to create a customer -oriented business, correctly motivate employees, attract and hold customers, constantly increase the number of regular customers and work competently with complaints.
Why is the book worthy of reading
The author is an experienced business trainer, in his advice he relies on the richest experience of conducting trainings and seminars;
The author is a Russian expert, he, like no one else, is familiar with the specifics of our country and the national features of doing business;
There is nothing superfluous in this book, but there is all the most important.
For whom this book
For managers and customer work specialists, as well as everyone who wants to build an effective customer service system in the company.
Who is the author
Ivan Khromenkov – Business Brend …
Author
Khmenkov Ivan
Publisher
Alpina Plisher, 2012
Series
101 Council (soft)
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