It took time when in order to get a client, it was enough just to have the necessary product or service. Now the service and orientation on a person come to the fore. This fascinating and relevant book is filled with effective tips for first -class customer service. You will learn how to make the first impression, manage the client’s desires, build a trusting relationship with him, let each client feel his significance, maintain constant interest in the goods (service) through innovation, avoid mistakes and make customers to return to you again and again. The recommendations set forth in the publication are suitable for any scale and type of business.
Author
Krum Tony
Editor
Maslova E.A.
Translator
Silinsky S.
Artist
Aduevskaya L.
Publisher
Peter, 2012
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