A serious conversation about responsibility. What to do with deceived expectations, broken promises: Patterson, Grenny, Maxfield

About the book
Unfulfilled promises, deceived expectations, non-compliance with the time of work and simply poor behavior can reduce the efficiency of the company by 20-50 percent and are the cause of 90 percent of the divorces. The methods of exiting difficult situations proposed by the authors appeared during observation of people who know how to call others to answer, and so that not only the problems that have arisen are solved, but also the relationships in the workplace and in the family are improved. This book will help you develop the skills necessary to get out of difficult situations. After reading you:

You can forever get rid of the habit of forgetting about your promises and the timing of work;
stop violating the rules and norms of behavior, correctly forming a sense of responsibility;
When solving problems, learn how to maintain or even strengthen relations
For whom this book

This book for everyone who is not allowed to sleep at night, but a serious conversation about this, it seems to be …

Author
Patterson Carrie, Grenny Joseph, Maxfield David + 2 more
Editor
Shulpina Natalya
Translator
Matskovskaya Maria
Publisher
Mann, Ivanov and Ferber, 2014
Genre
Business psychology. Business Etiket