Our Satisfaction Guarantee & Returns Policy

At InstaSearching, your confidence and satisfaction are the foundation of our service. We curate our collection with immense care and expertise, and we want you to feel completely secure in your decision to purchase from us. Our guarantee is designed to be clear, fair, and focused on your positive experience.

Our Flexible Product Satisfaction Guarantee

We are proud to offer a flexible Product Satisfaction Guarantee on the supplements we feature. The guarantee period for each product varies, ranging from 30 to 180 days.

To ensure complete transparency, the specific guarantee period applicable to each supplement is clearly displayed on its individual product page on our website. We strongly recommend reviewing this information when you shop to understand the terms for that specific item.

If you are not fully satisfied with your purchase within the specified timeframe, we encourage you to reach out to our support team so we can assist you.

Key Details of Our Guarantee:

• Scope: This guarantee applies to all supplement products purchased directly through the transaction process on officialstoreus.com. For products purchased via third-party partner sites, their respective guarantee policies apply. See our Partner Disclaimer for details.
• Initiating a Request: Please contact our support team at [email protected] within the guarantee period noted on the product page. Please provide your order number to expedite the process.
• Our Commitment: We handle each inquiry with care. For unopened products, the process is typically straightforward. If you have used the product and are dissatisfied, we still encourage you to contact us. We review these situations individually to arrive at a fair and appropriate resolution.

The Returns Process

1. First Step – Contact Us: Send an email to [email protected], including your order number and a brief summary of your concern.
2. Receive Instructions: Our support team will respond promptly with clear instructions, and a return authorization if required, for your specific situation.
3. Sending Your Return: If a physical return is necessary, please package the item securely. Customers are typically responsible for the cost of return shipping, unless the return is a result of our error (e.g., we shipped the wrong product).
4. Processing Your Refund: Once a return is received and inspected (if applicable), or a resolution is agreed upon, we will process your refund. Refunds are issued to the original payment method and are typically completed within ., 5-7 business days of processing.

In Case of Damaged or Incorrect Orders

If your order arrives incorrect or damaged in transit, please contact us immediately at [email protected], preferably within 7 days of delivery. Please include your order number and photos of the issue. We will work swiftly to correct the mistake at no additional cost to you.

For any further questions about our policies, please do not hesitate to contact us.